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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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Session: Client-Led

Transforming Banking: A Modern, AI-Driven Customer Experience from Start to Finish

Date and Location

May 31, 2025, 9:00PM - 9:00PM PDT

Speaker(s)

  • Sanjoy Sarkar
    SVP, Director - Application Development & Support
    First Citizens Bank
  • Jessica Henry
    Director, Client Operations
    First Citizens Bank
The CAB project is the first-ever Pega project aimed at modernizing and empowering the "CAB Segment" for modern banking – to build relationships, not just transactions. This showcases the complete customer journey, from onboarding and servicing to offboarding. Discover how, with use of AI and the presence of both external and internal portals, this project offers an engaging and comprehensive one-stop solution that redefines the banking experience.


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