Proactive Outage Prediction: Using Pega Process AI to Predict Network Outages and Proactively Engage

In the communications industry, every minute of downtime can lead to significant customer dissatisfaction and operational challenges. Discover how Frontier Communications revolutionized their outage detection and response by harnessing Pega Process AI. By automating outage identification, they began detecting issues over 15 minutes earlier than before, preventing minor problems from escalating into major disruptions. This proactive approach accelerated engagement, resolution, and escalation processes, enhancing customer trust and satisfaction. Join us to explore Frontier's journey in leveraging AI for outage prediction and learn actionable insights to transform your own network management strategies.