Modernizing VA VFMP Programs: Reducing Government Overhead with Workflow Digitization and Automation

Through tight collaboration between IT and VHA Healthcare Program Management, the VA strives to deliver on its promise of increased access and excellence in the services it provides to our nation's veterans and their families. By focusing on digital pathways for correspondence, documentation, and form submission, VA OIT has drastically reduced the time and effort it takes for the CHAMPVA program beneficiaries to request and become eligible for necessary healthcare benefits.