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PegaWorld iNspire
Virtual event
May 2022

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Session: iNsights & Solutions

SSCL Service+ Crushes Complex Business Services for Government

Date and Location



  • Graham Cockcroft
    Strategy Director of Innovation and Digital Transformation

In this session, Shared Services Connected Limited (SSCL) will share its Service+ innovation ­– powered by Pega Customer Service™. The new tool was created using design thinking in collaboration with SSCL’s frontline contact center agents and the SSCL innovation team to deliver personalized user Microjourneys®. Service+ is supporting journeys across HR, Payroll, Recruitment, and Finance. Learn how these solutions are supporting requirements from 22 government agencies and are now developing a strategic partnership, enabling SSCL to resell these solutions across sectors with the Pega Marketplace.

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