Strategy Director of Innovation and Digital TransformationSSCL
In this session, Shared Services Connected Limited (SSCL) will share its Service+ innovation – powered by Pega Customer Service™. The new tool was created using design thinking in collaboration with SSCL’s frontline contact center agents and the SSCL innovation team to deliver personalized user Microjourneys®. Service+ is supporting journeys across HR, Payroll, Recruitment, and Finance. Learn how these solutions are supporting requirements from 22 government agencies and are now developing a strategic partnership, enabling SSCL to resell these solutions across sectors with the Pega Marketplace.