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PegaWorld iNspire
Virtual event
May 2022

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Session: iNsights & Solutions

The Secret to Service: Strategies for Successful Customer Service Transformation

Date and Location



  • Rahul Ashok
    Senior Director, Business Excellence – Customer Service
  • Michelle Lagna
    Senior Director, Pega Consulting FS & Insurance

Are you looking to transform the way you service your customers? Pega’s Michelle Lagna and Rahul Ashok share their decades of experience in how the biggest, most successful brands have achieved digital transformation, complete with real-world examples and metrics. For over 30 years, Michelle has successfully led transformational programs and now leads Pega’s North America Financial Services and Insurance Consulting practice. Rahul Ashok has led successful global Pega Customer Service™ implementations for over 15 years across Pega’s Financial Services, Healthcare, and Insurance clients.

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