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PegaWorld iNspire
Virtual event
May 2022

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Session: iNsights & Solutions

J&J and Pega Drive Efficiencies and Improve User Experience in Clinical Research

Date and Location



  • Susan Knippenberg
    Director, Clinical Operations Strategic Projects
    Johnson & Johnson
  • Robert Spicer
    Business Technology Leader
    Johnson & Johnson

Clinical research provides value that leads to improvements in patient health. Planning and executing research studies is frequently a complicated and costly endeavor – involving multiple systems, manual work, and many inefficiencies. In this session, you will hear how J&J is partnering with Pega to provide a single user-friendly interface with workflow automation for process efficiencies to plan and execute their clinical activities. J&J anticipates significant time and cost savings as a result of operational efficiency from this project including automation, improved quality, and real-time training.

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