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PegaWorld iNspire
Virtual event
May 2022

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Session: iNsights & Solutions

How Toyota Finance Australia Is Enhancing Value for Its Customers with Pega

Date and Location



  • Colin Mapp
    Chief Information Officer
    Toyota Finance Australia
  • Craig Neville
    General Manager – Retail Customer Experience
    Toyota Finance Australia

Toyota Finance Australia (TFA) needed to address rapidly changing customer buying behaviors while ensuring regulatory compliance obligations continued to be met. TFA is on a multiple-year journey with Pega to overhaul its technology – so that it can create a more flexible and targeted mix of channels. Join this session to learn about the market challenges and opportunities that are driving TFA's digital transformation journey, and what they’re doing to deliver a more effective, seamless, and efficient experience for customers.

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