Chief Information OfficerToyota Finance Australia
General Manager – Retail Customer ExperienceToyota Finance Australia
Toyota Finance Australia (TFA) needed to address rapidly changing customer buying behaviors while ensuring regulatory compliance obligations continued to be met. TFA is on a multiple-year journey with Pega to overhaul its technology – so that it can create a more flexible and targeted mix of channels. Join this session to learn about the market challenges and opportunities that are driving TFA's digital transformation journey, and what they’re doing to deliver a more effective, seamless, and efficient experience for customers.