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Session: iNsights & Solutions

Truist Manages Mortgage Forbearance Via Touchless Automated Workflow

Date and Location



  • Jason Dufner
    SVP and Head of Consumer Servicing Technology
  • Chris White
    SVP, Head of Client Default Operations

In this session, TRUIST technology leadership will talk about the business challenges faced due to Covid Impact in the Mortgage Servicing space. They will discuss the details of how the touchless process built on the Pega Platform helped business in getting ahead of the curve and cater to the needs of their Customers while achieving high throughput and efficiency gains. We will also touch upon how the agile team was able to get the MVP solution out in a short span of time with iterative enhancements released almost every week.


Customer Service

Product areas



Financial Services

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