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Session: iNsights & Solutions

Telenet Puts Customer Intimacy at the Heart with an AI-driven Digital Architecture

Date and Location



  • Miranda Rombouts
    VP Customer & Corporate Applications
  • Wim Vanderperren
    Director Architecture

Telenet is revolutionizing the way it serves customers by delivering an intimate experience across all channels. A digital agility layer, which is decoupled from the legacy IT systems, enables operational and cost efficiency, as well as reduces time-to-market for new applications –­ all while providing care, cross-sell, and upsell opportunities. Benefits are being extended to multiple channels, functions, and processes by the reuse of key components to define customer and user experience.

Join this session to learn how Telenet is transforming customer experience with personalized and tailored customer engagement, putting the customer at the heart of what they do – all through its new digital business architecture built with Pega and real-time, contextual customer insight.


Customer Service

Product areas

Customer Service


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