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Session: iNsights & Solutions

Shared Services Your Way: Personalized Experiences Co-designed With Users

Date and Location



  • Graham Cockcroft
    Head of Innovation
  • Matt Hurley
    Director of Service Strategy & Innovation

SSCL is a joint venture between the UK Government Cabinet Office and Sopra Steria. SSCL provides an extensive range of shared services for over 20 government departments in a constantly evolving environment. Services include payroll for 540,000 employees and finance administration for £378 billion payments per year. Expectations, business challenges, and technology are changing faster than ever before. Learn how the organization has implemented SSCL Service+ based on Pega Customer Service™ – providing end-to-end visibility of work across channels to improve customer experience, employee experience, and internal efficiency.


Customer Service

Product areas

Customer Service



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