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Session: iNsights & Solutions

Payment Fraud & Dispute Service, Simplified

Date and Location



  • Scott Andrick
    Sr. Director

While a dispute between a customer and merchant occurs in less than one percent of transactions, it represents a truly unique moment-of-truth in banking. These claims embody the complex challenge banks face to balance regulations, efficiency, risk, and customer satisfaction. For more than 15 years, Pega Smart Dispute™ has been helping global banks manage that balancing act even as the payment landscape goes through seismic changes. In this session, you will learn how Pega manages credit/debit card disputes and fraud claims to provide your customers with the best service, simplified.


Customer Service

Product areas

Customer Service Intelligent Automation


Financial Services

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