Payment Fraud & Dispute Service, Simplified

While a dispute between a customer and merchant occurs in less than one percent of transactions, it represents a truly unique moment-of-truth in banking. These claims embody the complex challenge banks face to balance regulations, efficiency, risk, and customer satisfaction. For more than 15 years, Pega Smart Dispute™ has been helping global banks manage that balancing act even as the payment landscape goes through seismic changes. In this session, you will learn how Pega manages credit/debit card disputes and fraud claims to provide your customers with the best service, simplified.