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Session: iNsights & Solutions

Modernizing for the Future: Digital Transformation at FedEx

Date and Location



  • Brandon Jackson
    IT Manager
    FedEx Services
  • George Richert
    IT Manager
    FedEx Services

With the pandemic massively accelerating e-commerce growth, while facing global economic challenges and fierce competition, FedEx understands the importance of transforming for this new world. Pega's Case Management is part of the transformation, in the future enabling FedEx to deliver the best customer outcomes at scale across the globe. Having completed the transformation for their international express business, FedEx will share lessons learned on how they run a Pega program using Scaled Agile Framework (SAFe) and DevSecOps principles.


Business Agility Digital Transformation Low-Code Development Operational Excellence Workflow Automation

Product areas




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