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Session: iNsights & Solutions

HSBC Payment Investigations: Enterprise Application Across 53 Countries for ISO20022 and Swift Compliance

Date and Location



  • Rishi Joshi
    Head of Global Payment Investigations & Monitoring
  • Barry Goodridge
    Global Principal Client Success Manager

Global Bank HSBC processes over five million payment investigation cases every year through its Global Payment Investigations (GPI) solution – its group standard application for high-value payment investigations supporting all lines of business in 53 countries across five regions. The solution is built on Pega Smart Investigate™ framework with over 2,000 users worldwide and is used to process correspondent bank claim charges and payment sanctions RF. In this session, hear from Rishi Joshi, HSBC IT Head of Global Payment Investigations and Monitoring, about the exciting journey the bank is on. See how HSBC is streamlining its operations and evolving its services to align with Swift and ISO20022 changes, as well as real-time payments requirements through the use of DevOps methodologies and additional Pega capabilities.


Customer Service

Product areas

Customer Service


Financial Services

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