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PegaWorld 2018 replays

Geared towards different industries, products, and a host of hot topics, PegaWorld 2018 has something for everyone. Check out this year's session replays below.

Keynote

The promise and potential of Digital Transformation is immense. When it is done right it delivers exceptional experiences that delight your customers...

Keynote

Pega software is at the core of how leading organizations engage their customers, automate their digital processes, and build the apps they need at...

Keynote

Leading transformation and preparing for the future requires two things: the right tools and the right people. When Julia Davis joined Aflac nearly...

Customer Case Study

ACSO is a nonprofit organization focused on supporting clients in, or at risk of, falling into the criminal justice system. Our objective is to...

Customer Case Study

OCBC is obsessed with elevating the customer experience. The Bank's Pega applications, built with a strong UX foundation, are essential in...

Customer Case Study

To realize the customer benefits of Macquarie’s investments in real-time banking and mobile banking services, the Bank needed to drive digital...

Customer Case Study

Established in Kyoto in 1929 to create high-quality art prints, NISSHA has grown and evolved with the advancement of printing technologies offering...

Customer Case Study

Ok Google!… Are you ready to learn how Google uses Pega to innovate their end-to-end life-cycle of transactional work, moving towards a stateless...

Customer Case Study

Dell EMC has embarked on a transformation of their industry-leading customer service organization, and at the heart of that transformation has been...

Customer How To

Join us as the second largest specialty pharmacy shares their transformation journey to reduce the turn around time for prescription processing using...

Customer How To

PayPal chose Pega as the strategic platform to build next-generation customer service applications to deliver world-class customer service across the...

Spark Talk

Technology is rapidly revolutionizing our world - and consumer expectations changing even faster. Keith Farley shares Aflac’s vision of key...

Spark Talk

Even though AI has been around for 60 years, it is only now that artificial intelligence can be used to create personalized customer experiences,...

Spark Talk

We’re surrounded by media hype about AI. In this talk, I’ll pull back the veil, explain what the buzz is all about, share real examples of AI's use...

Spark Talk

Considering how quickly technological advances and communication preferences can change, how will this impact the world of Customer Service by the...

Spark Talk

With some estimates claiming that 80% of businesses are planning to deploy chatbots by 2020, its easy to think that chatbots have already climbed out...

Spark Talk

Positive experiences of customers and employees is mission critical for a successful digital enterprise, driving both effective customer engagement,...

Spark Talk

RPA is great at driving value but as a stand alone solution, it will not deliver transformation for the enterprise. Join us for real conversations...

Spark Talk

The E.U.'s General Data Protection Regulation (GDPR) is here - and it’s for real. Effective May 25, 2018, the GDPR is a new global issue, with an...

Spark Talk

A satisfied customer is not a loyal customer. It takes a predictive and consistently positive customer experience to turn a random customer into a...

Product Spotlight

Join us for a preview into exciting new innovations Pega is cooking up for using AI in a responsible way for real and immediate value. After we unveil...

Product Spotlight

Insanely successful organizations deserve insanely open platforms and applications. Tap into the power of Pega's thriving ecosystem. Open your...

Product Spotlight

DevOps is the new norm. But with so many industry tools and best practices out there, it’s hard to know what’s best for your business. We make it easy...

Product Spotlight

New to the Pega community? Looking to learn more about the powerful capabilities that deliver the results you’ve heard about? Then join this...

Product Spotlight

Join us for a first-hand look into the vision and the roadmap for Pega’s industry-leading core technology capabilities. Our panel of executive product...

Sponsored

Learn how Tyme Bank, part of Commonwealth Bank South Africa, is transforming how the industry looks at serving customers with the launch of a low-cost...

Sponsored

Businesses must act now to re-imagine the work experience—for people and their potential machine colleagues - to capitalize on the countless benefits...

Sponsored

LBG is a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial...

Sponsored

AGCS along with Infosys as its strategic IT partner is transforming claims as a strategic function by digitizing, automating and rationalizing legacy...

Sponsored

Despite the remarkable technological advances in clinical trial management, critical business processes remain fragmented and siloed. Join EY as we...
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