PegaWorld 2018 replays Geared towards different industries, products, and a host of hot topics, PegaWorld 2018 has something for everyone. Check out this year's session replays below. Showing 4 result(s) for Customer Decision Hub, CRM, and Customer Service. (Clear filters) Search Apply Show search filters Filter Sessions Days Tuesday, June 5 (4) Session Type Spark Talk (2) Keynote (1) Product Spotlight (1) Topics Artificial Intelligence (4) Customer Experience (3) Decision Management (3) Marketing Automation (3) Sales Automation (3) Agile (1) Analytics (1) Application Development (1) Internet of Things (1) Pega Platform (1) Robotic Automation (1) CRM (4) Customer Service (2) Industry Cross-Industry (4) Healthcare (1) Product Customer Service (13) Marketing (7) Platform (7) All Products (5) Sales Automation (4) Robotic Automation (3) Onboarding (1) Customer Decision Hub (2) Cancel Close search filters KeynoteThe Heartbeat of Customer Service In this digital world, with the myriad of communication channels available, even... Spark TalkOperationalizing Customer Empathy: The 5 Facets of Real-Time Context Every single marketer and customer service leader alike proclaims that their... Spark TalkThe CRM Partner Ecosystem: Ready for 1-1, Next-Best-Everything No company can be everything to everyone - so modern CRM providers must develop... Product SpotlightWhat’s Next: Vision and Roadmap for AI, Robotic Automation, and Customer Engagement Applications Join us for a first-hand look into the vision and the roadmap for Pega’s...