Pega Events

Creating Real Digital Transformation at UHG

  • September 20, 2018
  • 9:00am
  • Minnetonka, MN

Digital Transformation has the potential to deliver exceptional experiences that delight customers while streamlining and simplifying operational processes. However, chasing after hyped-up technology or ill-conceived strategies can lead to digital chaos - creating disconnected experiences, increased complexity, and new digital silos. Real Digital Transformation allows you to bridge the gap between customer engagement and the operational systems that fulfill each customer promise.

Join us for a half-day seminar focused on helping UHG to be as responsive and personalized for members as their favorite retail brands - adding value to their healthcare journeys, every step of the way. You’ll hear from both Pega and UHG experts – as well as see cutting-edge technology demos – on how UHG can combine proven digital process automation with cutting-edge customer engagement technology to leverage data across systems to improve relevance and provide seamless, omni-channel interactions.

Speakers

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Alan Trefler

Founder & CEO, Pegasystems

In a three-decade career, Alan Trefler has been a visionary leader, a technology change-agent, an innovative philanthropist, and a trusted advisor to business executives around the world.

Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers today. His life's work has been to design a platform for living applications that businesspeople can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.

Alan founded Pegasystems in 1983 and has built the company into a $750 million provider of strategic applications with more than 4,000 employees in 30 global offices.

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Kerim Akgonul

Senior Vice President of Products, Pegasystems

Kerim Akgonul is Senior Vice President of Products, responsible for the company’s suite of Customer Relationship Management (CRM) applications, including Pega Customer Service, Pega Marketing and Pega Sales Automation, as well as our Case Management, Decisioning, Mobile, and BPM software.

Kerim began his career at Pega developing applications for customers in financial services and insurance, establishing the company’s product management function. Early in the company’s history, Kerim recognized the power of connecting back-end operations to front-end, customer-facing applications and has focused the product management team on applications that allow business visionaries to innovate how their organizations interact with customers.

Kerim is focused on leveraging technologies such as mobile, cloud, social, IOT and analytics to support business users. He is an advocate for building software that makes the underlying technology transparent and serves the needs of the business.

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Agenda

8:30 – 9:00 AM

Attendee check-in & coffee/refreshments

9:00 – 9:45 AM

From Digital Chaos to Digital Transformation

Hear how organizations are avoiding the pitfalls of digital chaos to create genuine Digital Transformation that future-proofs their businesses. Learn how this empowers employees to be more productive and more impactful, allowing organizations to operate at the accelerating speed of disruption.

Alan Trefler, Founder & CEO, Pega

9:45 – 10:45 AM

Engage, Automate, and Build without Limits

Discover how Pega’s continued innovation in AI and robotics is setting the standard for a new class of CRM applications that both engage your customers and automate your work. See how Pega’s no-code platform lets you go from vision to running applications faster than ever before—and scale without limits. Also, see a live demo of Pega Infinity™, featuring customer engagement and digital process automation under one unified portfolio.

Kerim Akgonul, SVP of Products, Pega

10:45 – 11:00 AM

Break

11:00 AM – 12:30 PM

UHG-Pega Success Stories

Hear directly from your peers at UHG on how they have successfully leveraged Pega solutions to drive operational excellence and customer engagement. See how Pega technology has helped to deliver on UHG’s vision for a hassle-free experience, through solutions including member customer service (Maestro), agent enrollment (LEAN), and agent customer service (PCL).

12:30 – 1:30 PM

Demo Showcase and Lunch

Network with your peers over lunch while you see live demos of Pega solutions including Robotics, Customer Service, Sales and Marketing, and Claims.

1:30 – 2:30 PM

Healthcare Fireside Chat

Come listen to an informal conversation about Pega’s vision for end-to-end member engagement.

Kelli Bravo, VP of Healthcare & Life Sciences, Pega

Location Details

UHG Campus - 2nd Floor Conference Center

9700 Healthcare Lane

Minnetonka, MN 55343