86% of your customers would agree to pay more for a better customer experience.*
Are you ready to seize this opportunity?
*According to a LSA study
You have probably already answered with CRM and you are right to be thinking about AI and robotics… This is the right move.
But is it really enough? No.
For a real optimisation of your customer journey, you need to think CASE MANAGEMENT: it is critical to your success - combined with CRM, AI and Robotics.
Discover why case management is so important!
with Alexis Corbasson – Customer Care and Recovery Air France KLM et Don Schuerman, Chief Technical Officer Pega.