Customer Engagement Summit: Insights, Action, Change

What do some of the world’s most admired brands have in common? They’re leveraging technology to capitalize on marketplace disruptions, rather being crushed by them. This means driving customer engagement with artificial intelligence, maximizing efficiencies through automation, and being an agile enterprise that can respond rapidly to market conditions.


Join us on October 16th at the Art Gallery of Ontario, Toronto to discover how organizations are using disruptive technologies to drive customer engagement and operational efficiency.

Register now to:

  • Hear how to transform and stay competitive amidst continual business model disruption.
  • See live demos of game-changing technology, including artificial intelligence and robotic process automation.
  • Attend a networking reception with your peers.

Come learn ideas on how to drive customer engagement with AI, maximize efficiency through robotic automation, and embrace agility in the face of digital transformation.

Watch highlights from the Customer Engagement Summit in London for a sneak peek of what to expect in Toronto. | 2:41


Monday, October 16th, 2017

3:00pm – 8:00pm

Art Gallery of Ontario

317 Dundas Street West
Toronto, Ontario, Canada
M5T 1G4


Don Schuerman

Don Schuerman

CTO and Vice President of Product Marketing, Pegasystems

Don is responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, robotics, business process management, cloud and CRM.

Francis Carden

Francis Carden

VP, Robotics & Transformation, Pegasystems

Francis Carden was one of the original founders of OpenSpan, a Robotic Automation and Workforce Intelligence company that was acquired by Pega in 2016. Francis is an active industry speaker and guest columnist, providing expertise in how to leverage automation to drive human capital optimization and enterprise transformation in the customer-facing areas of enterprise.