Pega Events

Customer Engagement Forum Hong Kong

Making digital transformation real.

  • 27 February, 2020
  • 12:00 - 4:00 PM HKT
  • Causeway Bay, Hong Kong Island

Why do some organizations get digital transformation right the first time, while others are still chasing success in the midst of digital chaos?

Find out at our Customer Engagement Forum, where thought leaders and industry peers will show you how to cut through the hype and deliver real results.

Join us on February 27 to:

  • Learn which well-intentioned mistakes most companies make – and how to avoid them
  • See how to deliver flawless customer experiences with AI, whilst still staying in control
  • Test-drive powerful technology that lets you engage without limits, automate from end to end, and more

Don’t miss exclusive networking opportunities, real-life success stories and demos to create your path to digital transformation. Register now!



Luke McCormack

VP Asia Pacific, Pegasystems


Rob Walker

VP of Decisioning & Analytics, Pegasystems


Jason Cao

Principal Solutions Consultant, Pegasystems


Vincent Tong

Senior Solutions Consultant, Pegasystems

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Registration and lunch



Luke McCormack, VP Asia Pacific, Pegasystems


Pega Keynote : The Heart of Digital Transformation

Delivering on the promise of digital transformation demands powerful technology. But it also takes an agile approach to delivery, design thinking, and a team of leaders skilled in bridging the organisational divides that often prohibit real transformation.

In his keynote, Rob will outline a vision of a future-proof architecture for the next phase of digital transformation.

Dr Rob Walker, VP of Decisioning & Analytics, Pegasystems


Pega Demo : Up, Up, and Away: Unleashing the Superpowers of Pega Infinity™

You know that feeling – the one where you’re defeated by technology. Legacy systems and messy architecture prevent you from engaging your customers in exciting new ways. Look, we’ve been there too. We understand. But, fear no more…Pega Infinity to the rescue! By providing you with the superpowers you need to easily build sleek, adaptable apps that morph to the exact needs of your customers at the perfect moment, Pega Infinity has the features that are required to overcome the tech obstacles you face.

Jason and Dan will deliver insights into how AI enhances customer engagement. They’ll also demonstrate how digital process automation and Pega Infinity’s new streamlined architecture can empower your citizen developers to build and deploy dream applications, allowing you to serve your customers with empathy and excellence.

Learn how to become a true DX Hero and shape the future of your organisation’s success!

Jason Cao, Principal Solutions Consultant, Pegasystems
Vincent Tong, Senior Solutions Consultant, Pegasystems


Industry Presentation


Networking Break


Customer Case Study


Industry Presentation


Customer Case Study




Cocktail Reception

Location Details

The Park Lane (Pullman) Hotel

310 Gloucester Rd

Causeway Bay, Hong Kong Island