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Eventos de Pega

Improving Customer Service Through Cloud Migration

How to choose the right cloud strategy for your modernisation journey

  • July 8, 2020
  • 14:00 – 14:30 BST | 15:00 – 15:30 CET
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It seems like everyone is talking cloud these days, and it’s becoming a trigger point for digital transformation as the entire industry moves to an as-a-Service model. But what’s the right strategy for your business? And what outcomes should you expect?

Join us to hear from Lloyds Banking Group on how migrating to the cloud is creating an opportunity for the bank to improve customer and staff outcomes, while enabling them to reduce their technology debt. You’ll discover why they chose to migrate 25% of their user base to Pega Cloud and how it kicked off a truly transformational modernisation plan.

Speakers

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Luke Rimmer

Shaping Lead, BPM Core Platforms, Lloyds Banking Group

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Steve Keating

Head of Centre of Excellence and Shaping, Lloyds Banking Group

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Dave Ray

Account Director, Pegasystems

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