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Build for Change®

The next best ideas in digital transformation.

Elaine Fearnley

How personalization helps airlines make better connections

Andrew LeClair

The potential of empathetic AI

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Mark Davies

Next Best Action: How to align around a one-to-one vision

Susan Taylor

A new game in healthcare value: responsive benefits

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Rebecca Miller

What robots in the media are missing: empathy

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

Put the customer first with the right offer at the right time

Axel Wells

Put the customer first with the right offer at the right time

Survey highlights US auto’s service loyalty and revenue opportunities

Steven P. Silver

Survey highlights US auto’s service loyalty and revenue opportunities

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value