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Build for Change®

The next best ideas in digital transformation.

Kelli Bravo

How consumerism drives transformation in health engagement

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Carolyn Rostetter and Dan Chamberlain

Improve recall management to improve your brand

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

To cure your ailing wellness programs: personalize

Jitesh Rohatgi

To cure your ailing wellness programs: personalize

How to make customer retention truly simple – for customers and employees

Ken Benner

How to make customer retention truly simple – for customers and employees

Jitesh Rohatgi

Deepen health plan member connections by delivering personalized experiences

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

3 capabilities insurers need for outstanding customer engagement

Kate Fowler

3 capabilities insurers need for outstanding customer engagement

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Leveraging digital technology to impact the opioid crisis

blog4factorsofdpa

Carolyn Rostetter

4 critical factors of digital process automation