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Build for Change®

The next best ideas in digital transformation.

Nolan Greene

How RPA and desktop analytics improve customer experience

Nolan Greene

Survey reveals biggest benefits, challenges to RPA solutions

Elaine Fearnley

How personalization helps airlines make better connections

Nolan Greene

The 3 critical mistakes of RPA (and how to avoid them)

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Mark Davies

Next Best Action: How to align around a one-to-one vision

Susan Taylor

A new game in healthcare value: responsive benefits

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

Put the customer first with the right offer at the right time

Axel Wells

Put the customer first with the right offer at the right time

Survey highlights US auto’s service loyalty and revenue opportunities

Steven P. Silver

Survey highlights US auto’s service loyalty and revenue opportunities

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

blog3.6.18opiodcrisis-021_1

Leveraging digital technology to impact the opioid crisis