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Build for Change®

The next best ideas in digital transformation.

Nolan Greene

How RPA and desktop analytics improve customer experience

Kelli Bravo

How consumerism drives transformation in health engagement

Elaine Fearnley

How personalization helps airlines make better connections

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Mark Davies

Next Best Action: How to align around a one-to-one vision

Susan Taylor

A new game in healthcare value: responsive benefits

Carolyn Rostetter and Dan Chamberlain

Improve recall management to improve your brand

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

Put the customer first with the right offer at the right time

Axel Wells

Put the customer first with the right offer at the right time

Survey highlights US auto’s service loyalty and revenue opportunities

Steven P. Silver

Survey highlights US auto’s service loyalty and revenue opportunities

To cure your ailing wellness programs: personalize

Jitesh Rohatgi

To cure your ailing wellness programs: personalize

How to make customer retention truly simple – for customers and employees

Ken Benner

How to make customer retention truly simple – for customers and employees