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Build for Change®

The next best ideas in digital transformation.

Elaine Fearnley

How personalization helps airlines make better connections

Pete Brown

Cloud: Controls and configuration tips to keep data secure

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Mark Davies

Next Best Action: How to align around a one-to-one vision

Susan Taylor

A new game in healthcare value: responsive benefits

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

Put the customer first with the right offer at the right time

Axel Wells

Put the customer first with the right offer at the right time

Survey highlights US auto’s service loyalty and revenue opportunities

Steven P. Silver

Survey highlights US auto’s service loyalty and revenue opportunities

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

blog3.6.18opiodcrisis-021_1

Leveraging digital technology to impact the opioid crisis

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Carolyn Rostetter

4 critical factors of digital process automation

5 real-world challenges of digital personalization

Dr. Andy Lewis

5 real-world challenges of digital personalization