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Build for Change®

The next best ideas in digital transformation.

Jeff Nicholson

5 must-have CRM features for future-proof customer service

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

Chatbots: From understanding text to understanding customers

Dr. Andy Lewis

Chatbots: From understanding text to understanding customers

Marketers: Are you pushing products or connecting conversations?

Matthew Nolan

Marketers: Are you pushing products or connecting conversations?

Leanne Russell

5 tips to grab the customer engagement gold

The digital shift to customer-centric engagement

Blake Morgan

The digital shift to customer-centric engagement

Revolutionizing Transformation: The Three Pillars of Customer Engagement

Steve Rudolph

Revolutionizing Transformation: The Three Pillars of Customer Engagement