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Build for Change®

The next best ideas in digital transformation.

Andrew LeClair

The potential of empathetic AI

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Rebecca Miller

What robots in the media are missing: empathy

Jeff Nicholson

5 must-have CRM features for future-proof customer service

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

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Leveraging digital technology to impact the opioid crisis

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Carolyn Rostetter

4 critical factors of digital process automation

Pega Infinity

Leanne Russell

Pega Infinity™: Welcome to the next generation digital transformation suite

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David Steuer, Managing Director, Accenture

Technology trends driving digital transformation