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Build for Change®

The next best ideas in digital transformation.

Mike Asebrook

Contact centers are evolving: 5 capabilities you need now

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Steven P. Silver

Put owners first: Go beyond digitizing automotive aftersales

Jenna McAuliffe

Facing the ugly truth: Poor customer service comes at a cost

Christine Parker

3 service pain points that make clients want to switch banks

Tom King

To deepen policyholder connections, understand your insured

Bill Marshall

Healthcare customer service gets personal

Jeff Nicholson

5 must-have CRM features for future-proof customer service

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

For insurers, relevance is the new ROI

Thomas Harrington

For insurers, relevance is the new ROI

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

blog3.6.18opiodcrisis-021_1

Leveraging digital technology to impact the opioid crisis