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Build for Change®

The next best ideas in digital transformation.

Nolan Greene

How RPA and desktop analytics improve customer experience

Kelli Bravo

How consumerism drives transformation in health engagement

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Baruch Sachs and Leanne Russell

Pega Catalyst™: Applying design thinking principles to speed digital transformation

Carolyn Rostetter and Dan Chamberlain

Improve recall management to improve your brand

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

To cure your ailing wellness programs: personalize

Jitesh Rohatgi

To cure your ailing wellness programs: personalize

How to make customer retention truly simple – for customers and employees

Ken Benner

How to make customer retention truly simple – for customers and employees

Jitesh Rohatgi

Deepen health plan member connections by delivering personalized experiences

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

3 capabilities insurers need for outstanding customer engagement

Kate Fowler

3 capabilities insurers need for outstanding customer engagement

Katie Riker

A design system for design templates

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Anthony Abdulla

4 tips to systematically improve your user experience design