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Build for Change®

The next best ideas in digital transformation.

Andrew LeClair

The potential of empathetic AI

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Baruch Sachs and Leanne Russell

Pega Catalyst™: Applying design thinking principles to speed digital transformation

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Rebecca Miller

What robots in the media are missing: empathy

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

Katie Riker

A design system for design templates

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Anthony Abdulla

4 tips to systematically improve your user experience design

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Charlie Keating

Pega Infinity™: Empowering an ecosystem for engagement

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Carolyn Rostetter

4 critical factors of digital process automation

DoD IT Modernization: No agency is too big or complex for radical improvements

Cindi Stuebner

DoD IT Modernization: No agency is too big or complex for radical improvements

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Ken Benner

How citizen developers are improving the customer experience

Pega Infinity

Leanne Russell

Pega Infinity™: Welcome to the next generation digital transformation suite