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Build for Change®

The next best ideas in digital transformation.

Andrew LeClair

The potential of empathetic AI

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Rebecca Miller

What robots in the media are missing: empathy

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Dr. Andy Lewis

To market better, make 2019 “The Year of Predictions”

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

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David Steuer, Managing Director, Accenture

Technology trends driving digital transformation

Chatbots: From understanding text to understanding customers

Dr. Andy Lewis

Chatbots: From understanding text to understanding customers

Tournament time: Analytics is the answer

Matthew Nolan

Tournament time: Analytics is the answer

The impact of RPA on customer-facing jobs

Eric Musser

How RPA is impacting the workforce and employment

Automation-human partnerships: CX ecosystems of the future

Vince Jeffs

Automation-human partnerships: CX ecosystems of the future