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Build for Change®

The next best ideas in digital transformation.

Jeff Nicholson

A smart tech strategy for CCPA and future data privacy regulations

Steven P. Silver

Put owners first: Go beyond digitizing automotive aftersales

Jenna McAuliffe

Facing the ugly truth: Poor customer service comes at a cost

Christine Parker

3 service pain points that make clients want to switch banks

Kevin Billings

How DPA is critical to a cost-efficient 5G rollout

Tom King

To deepen policyholder connections, understand your insured

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Baruch Sachs and Leanne Russell

Pega Catalyst™: Applying design thinking principles to speed digital transformation

Bill Marshall

Healthcare customer service gets personal

Don Schuerman

Drive government efficiency with the 4 dimensions of scale

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity

For insurers, relevance is the new ROI

Thomas Harrington

For insurers, relevance is the new ROI