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Build for Change®

The next best ideas in digital transformation.

Mike Asebrook

Contact centers are evolving: 5 capabilities you need now

Jeff Nicholson

A smart tech strategy for CCPA and future data privacy regulations

Steven P. Silver

Put owners first: Go beyond digitizing automotive aftersales

Jenna McAuliffe

Facing the ugly truth: Poor customer service comes at a cost

Christine Parker

3 service pain points that make clients want to switch banks

Kevin Billings

How DPA is critical to a cost-efficient 5G rollout

Tom King

To deepen policyholder connections, understand your insured

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Baruch Sachs and Leanne Russell

Pega Catalyst™: Applying design thinking principles to speed digital transformation

Bill Marshall

Healthcare customer service gets personal

Don Schuerman

Drive government efficiency with the 4 dimensions of scale

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity