Ir al contenido principal

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Video

National Australia Bank's unique take on case management

As a result of changing customer expectations, competitive dynamics and regulatory risk, National Australia Bank (NAB) has embarked on a multi-year transformation program focussed on making itself simpler and faster. A key requirement within the program is to transform human centric work in to a market leading digital process automation capability. Recognising this need the Enterprise Process Automation tribe conceived the concept of NAB Universal Workflow; a framework of re-useable enterprise components that can be configured by the business and deployed in to production to meet their workflow needs within weeks. It leverages features such as IVA (natural language text analytics) for complex functionality such as intelligent and skills-based routing, Pega desktop automation for work optimisation, bulk case processing from a range of channels and self-service business administration functions. It has been built natively on AWS, leveraging end-to-end DevOps automation, allowing for same day rapid deployment from development to production.


Etiqueta

Recursos relacionados

Best of Pega

Investigación y conocimientos recomendados

Vea las novedades, lo próximo y las tendencias actuales.

Explorar la colección
Why Pega

Por qué elegir Pega

Un software excepcionalmente potente no es lo único que nos diferencia.

Más información
Compartir esta página Share via x Share via LinkedIn Copying...