PegaWorld 2018: ING's Global Front-to-Back office Transformation with Pega KYC and Pega CLM (Presentation)
ING had a major challenge to comply with the ever-changing Know Your Customer regulations across multiple lines of business and countries: Retail, Private Banking and Business banking. The organization needed a whole new KYC solution with front to back office onboarding and was able to go-live within 6 months to end users. In this session, learn how ING, with Pega, successfully implemented the Pega KYC solution and our global roll-out strategy. The discussion will cover how we deployed the solution to meet customer risk targets and were able to deploy once per month since our first go-live.