Video

PegaWorld 2018: Cisco Customer Service - Digital Agents, Intelligent Routing and now CSA Enabled People (Video)

We are continuing the evolution at Cisco to deliver world class customer service. We started with Digital Agents to automate work, used Decisioning to drive intelligence into the routing path and now we are bringing the human agent into the mix through integration of Pega Customer Service.


Tags

Related Resources

PegaWorld 2019

Big ideas from our biggest event

From visionary speakers to new announcements, catch up on the excitement of PegaWorld 2019.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.