Leading organizations succeed by delivering value during customer “moments of need”, leveraging a great customer experience to build longer lasting, more sustainable relationships. But what if none of your actions were truly relevant for someone? Would you know it? And if you did, could you fix the problem before the customer walked out the door?
Now you can with Pega Value Finder. Pega Value Finder identifies and profiles “under-served” customers, then suggests ways that the marketer can improve engagement – like adjusting engagement policies, or creating new actions to fill a gap. It’s a win-win. Your customers get a more relevant experience, while you earn the right to expand your relationship.
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