Data Sheet
Customer Service for Healthcare - Provider Services
CHALLENGE
Exceptional customer experience is a difficult yet critical goal given the explosion of retail venues and consumerism, the convergence of care and customer service, and the stresses of compliance and operational excellence. Customer service executives face this daunting task with outdated, inflexible and disconnected CRM systems geared to support phone contacts.
SOLUTION
Pega Customer Service for Healthcare provides a seamless omni-channel CRM platform for contact center service that maximizes value for “engage everywhere” strategies that increase productivity and enterprise-level transparency. On the cloud or on premises, Pega delivers a rapidly deployed, tailored solution that personalizes each customer engagement based on your customer information.
BETTER CUSTOMER EXPERIENCE AT LOWER COST
Anthem Medicaid Business Unit sought to improve customer service and productivity, while reducing costs and supporting growth, innovation, and consistency. With Pega, the company has achieved a 15% CSR productivity improvement and 50% reduction in new associate ramp-up, while supporting 22% annual growth with 4% fewer agents.
Etiqueta
Recursos relacionados
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Video
StepChange: adopción de una visión tipo "el cliente primero" para simplificar el servicio
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Video
Presentación de Pega y Siemens en PegaWorld iNspire 2020 | No solo hay que hablar, sino transformarse: cómo sobrevivir y prosperar en un mundo alterado
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Research and Insights
Restablecimiento de su estrategia de servicio al cliente en tiempos de alteración, de forma rápida
Investigación y conocimientos recomendados
Vea las novedades, lo próximo y las tendencias actuales.
Por qué elegir Pega
Un software excepcionalmente potente no es lo único que nos diferencia.