• Customer Service, Operational Excellence | Customer Service

    Alere elimina la brecha en la atención de la salud de los miembros.

    La solución CareAlerts de Alere, respaldada por el desarrollo de Pega, utiliza un motor de reglas centradas en el negocio que no requiere una gran intervención de TI para su utilización y administración.

  • Customer Service, Operational Excellence | Customer Service

    Alere elimina la brecha en la atención de la salud de los miembros.

    La solución CareAlerts de Alere, respaldada por el desarrollo de Pega, utiliza un motor de reglas centradas en el negocio que no requiere una gran intervención de TI para su utilización y administración.

  • Customer Service, Customer Retention | Customer Service

    Anthem Creates Next-Generation Service Desktop With Pega Customer Service

    With Pega Customer Service, Anthem created Solution Central. Solution Central is Anthem’s new service desktop making it easy for member experience and back office associates to offer a better, more accurate service to Anthem’s customers.

  • Legacy System Innovation, Sales Effectiveness | Platform

    UnitedHealth Group: Impresionantes ahorros en beneficios netos y satisfacción mejorada

    UnitedHealthcare seleccionó la tecnología Pega CRM para actualizar la plataforma de servicio al cliente en sus centros de contactos, a fin de hacer posible la gestión de los problemas de principio a fin.

  • Customer Service | Customer Service

    Health Alliance Plan: HAP Gives Itself a Health Boost

    Pega helped HAP streamline its entire appeals and grievance lifecycle –from origination to resolution.

  • Customer Service | Customer Service

    Kaiser Permanente

    Pega enabled Kaiser to meet their strategic objectives including: leveraging BPM best practices, simplifying the overall workflow, creating a common design across all call types, and allowing the service team to stay focused on the customers.

  • Customer Service | Customer Service

    Kaiser Permanente

    Pega enabled Kaiser to meet their strategic objectives including: leveraging BPM best practices, simplifying the overall workflow, creating a common design across all call types, and allowing the service team to stay focused on the customers.

  • Customer Service, Operational Excellence | Customer Service

    MGEN’s Global Enterprise Transformation

    MGEN used Pega’s Customer Service for Healthcare to provide a common customer service platform that improved service response, consistency, efficiency, reporting, and alignment across all channels.

  • Operational Excellence | Platform

    OptumRx Safeguards Health and Eliminates Waste

    OptumRx used Pega's Healthcare Industry Foundation on Pega Cloud to deliver a suspicious case-handling system for pharmaceutical claims for both Commercial and Medicare Part D members.

  • Legacy System Innovation, Sales Effectiveness | Platform

    UnitedHealth Group: Impresionantes ahorros en beneficios netos y satisfacción mejorada

    UnitedHealthcare seleccionó la tecnología Pega CRM para actualizar la plataforma de servicio al cliente en sus centros de contactos, a fin de hacer posible la gestión de los problemas de principio a fin.