• Business Agility, Legacy System Innovation | Customer Service

    Alfa-Bank: 4x Reduction in Servicing Time

    By using Pega’s Direct Capture of Objectives (DCO) tool and use of a more Agile methodology to take advantage of the ability to rapidly deploy new functionality, the bank was able to significantly increase speed to market.

  • Customer Service | Customer Service

    American Express supera las expectativas de los clientes.

    Pega ayudó a American Express a desarrollar una plataforma diseñada para superar las expectativas de los clientes. ¿Los resultados? La satisfacción aumentó un 300 %, y el gasto se redujo un 10 %.

  • Customer Service | Customer Service

    American Express supera las expectativas de los clientes.

    Pega ayudó a American Express a desarrollar una plataforma diseñada para superar las expectativas de los clientes. ¿Los resultados? La satisfacción aumentó un 300 %, y el gasto se redujo un 10 %.

  • Customer Service, Operational Excellence | Platform

    ANZ transforma las operaciones comerciales globales con Pega.

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Customer Service, Operational Excellence | Platform

    ANZ transforma las operaciones comerciales globales con Pega.

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Cross-Selling/Up-Selling, Customer Loyalty, Customer Retention | Marketing

    CBA: Calculating the Next Best Conversation

    CBA implemented the Pega Customer Decision Hub with the goal of driving real-time ‘Next Best Conversations’ for each customer, and interacting with them during moments of need – when those individuals were engaged, and ready to listen.

  • Customer Loyalty, Customer Retention, Customer Service | Marketing

    Fifth Third Bank: Redefining marketing through a unified platform

    Using Pega, the bank unified all of its channels – online, mobile, branch, direct mail, and telemarketing – using data from each to determine the next best action for every customer during every engagement – regardless of channel.

  • Operational Excellence, Customer Service | Customer Service

    HSBC: Retención de clientes con un toque local

    HSBC buscaba maneras de estandarizar operaciones de modo que sus clientes recibieran la misma atención y cercanía que se esperan de un banco local.

  • Operational Excellence, Customer Service | Customer Service

    HSBC: Retención de clientes con un toque local

    HSBC buscaba maneras de estandarizar operaciones de modo que sus clientes recibieran la misma atención y cercanía que se esperan de un banco local.

  • Client Onboarding, Business Agility | Sales Automation

    IHS Markit: Easing KYC for Thousands of Banks

    To power kyc.com, Markit and Genpact decided to use Pega 7 Case Management and CRM to manage the creation and maintenance of its KYC and FATCA profiles. This has resulted in speed to market when incorporating new jurisdictions, financial institutions, and end customers.