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Banking Operations

Market and regulatory forces are pressuring banks to operate more efficiently, flexibly, and transparently, but legacy banking IT systems too often impede the needed transformation. It’s not uncommon for banking operations to be fractured across a multitude of siloed, disjointed systems, some of which may be vestiges of long-ago mergers or acquisitions. Financial institutions are eager to modernize and streamline their banking operations, but deeply reluctant to bear the costs and disruption of “ripping and replacing” legacy systems.


Pegasystems and Finextra conducted a bank and corporate client experience survey, exploring customer sentiments around sales, onboarding, KYC and servicing.


Pegasystems surveyed more than 1,000 participants – a combination of consumers and business decision makers from retail banking organizations – to find out.

Many leading financial services enterprises are opting for a more cost-effective solution for transforming bank operations, by using Pega business process management (BPM) technology to “wrap and renew” their existing IT systems.

Banking Operations modernization with Pega BPM

Using standards-based interfaces to integrate with your existing IT infrastructure, Pega intelligently orchestrates all the systems, data, and people involved in key banking operations such as sales, marketing, onboarding, and customer service. Pega BPM technology enables business users to configure, launch, monitor, and manage fully automated business processes that lower operating costs and improve service quality.

Pega’s award-winning BPM platform delivers a suite of capabilities that work together to transform and modernize your banking operations. Core platform capabilities include:

  • Workflow automation and dynamic case management.
  • Rules-based automated decisioning.
  • End-to-end process monitoring, reporting, and audit trail creation.
  • Embedded predictive analytics. Predictive analytics in banking leverage customer and transactional data to assess risks and to drive individualized customer services and offers.

Pega Banking Operations Solutions

To accelerate time-to-value for Pega BPM in the financial services sector, Pega offers a variety of solution frameworks that feature pre-configured data models, rules, workflows, and interfaces specifically for banking BPM. Pega solution frameworks are available for all financial services segments including retail banking operations, wealth management and brokerage, commercial lending software, and more.

Across these segments, Pega solutions are available to meet core banking needs such as:

  • Sales, marketing, and retention.
  • Onboarding (with integrated Know Your Customer functionality)
  • Multi-channel customer service
  • Collections software and default management
  • Risk, fraud, and compliance

Starting with Pega solution frameworks for financial services, your organization can quickly create process-automating applications tailored to your specific policies, products, and locations. You can create and run Pega applications on premise or in the Pega Cloud, and applications can seamlessly migrate between the on premise and cloud environments.

Learn more about how Pega helps some of the world’s leading financial institutions to streamline and modernize their banking operations.