Cobertura en los Medios

Decir que es de interés es una sutileza. Nuestras soluciones líderes de la industria ayudan a las empresas más grandes del mundo a desarrollar aplicaciones diseñadas para el futuro.

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| Loyalty360

Pegasystems Executive Discusses Leadership in RTIM

Customer Decision Hub: Real-time decisioning

| C-Suite Network

Service Utopia with Guest Jeff Nicholson

bloghowcitizendevelopersareimprovingcustomerservice

| This Week in Machine Learning & AI

Empathy in AI with Rob Walker

| Loyalty360

Vince Jeffs discusses the successful Forrester RTIM report that awarded Pega the top score in Strategy and Current Offering Category.

| Retail Dive

Pega research supports the fact that customers are still not comfortable or confident in chatbots.

| CustomerThink

Vince Jeffs explains 1:1 marketing and customer-centric engagement.

| C-Suite Network

Jeff Nicholson breaks down the state of self service and why friction in the process is failing customers.

| This Week in Machine Learning & AI

Rob Walker explains the role of empathy in consumer-facing human-AI interactions.

| CMS Wire

Jeff Nicholson discusses the impact of CCPA on customer rights and the challenges companies may face in their effort to comply with the impending regulations.

| Forbes

John Everhard discusses the need for schools to teach soft skills as the scope of learning is narrowed.

| State of IT

Blaise Jamroz describes the state of RPA and how it is just one piece of a larger puzzle.

| ZDNet

Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.

| Forbes

John Everhard notes that focus should be on the new opportunities that emerge with workplace automation.

| Forbes

John Everhard discusses the need to keep students engaged with computer education.

| IBS Intelligence

John Everhard comments on the inescapable future of AI in the workplace.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| Computer Weekly

The story of how Pega worked with Centrica to use GDPR to reward customer loyalty.

| Computer Weekly

Pega's UK public sector customer, the Department of Work & Pensions discusses its innovation testing process.

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.

| Internet World Business

Carsten Rust notes that chatbots still require constant retraining, monitoring, and adjustment.

| Computer Weekly

How Pega is helping UK charity StepChange in its fight for a society free from debt.

| Marconomy

Kay Knoche explains how to transform customer relationships through Next-Best-Action and a customer-centric approach.

| Marconomy

Harald Esch discusses why customer journeys fail and what is needed to ensure a consistent customer experience.

| IT Daily

Top five characteristics of a future-proof CRM system.

| iBestuur

Jan Boissevain discusses the advantages of automation and digital transformation in public service roles.

| IT Executive

Alan Trefler explains how insight and engagement should come together in a digital transformation strategy.

| Relation Client Mag

Georges Anidjar explains the need for one-to-one relationships between companies and consumers due to changing customer expectations.

| Forbes

Alan Trefler reveals the four qualities of ‘digital heroes’ and how they engage with digital transformation.