Senior Manager, Services Engineering

Meet Our Team:

Pega is the enterprise AI decisioning and workflow automation platform that unlocks business-transforming outcomes with real-time optimization. Known globally for our 40+ years of innovation, Pega is trusted by the world’s leading brands to help them take on their biggest, most pressing challenges across customer engagement, service, and operations. As a business deeply rooted in changing the way the world builds software, Pega is architected to optimize our clients’ most critical processes and interactions so they can drive massive value and competitive advantage. 

Our team consists of top-notch engineers who are highly motivated, self-driven, have a strong sense of ownership and are passionate about building world-class software to achieve success for our customers. We strive for excellence and embrace agile methodologies to achieve it. We support each other and work in synergy to achieve our goals. Managers in our team collaborate and work together to achieve goals for the product and to enable building high performance teams that can do end-to-end development. We embrace the latest technologies and find the best ways to use them to make our products stand out. GenAI is one of our current endeavors, using which we are transforming the way customers build applications on Launchpad platform. Pega GenAI Blueprint is an outstanding product we built at Pega that is completely built on GenAI. Pega lets us be independent and creative in the way we build software. We return this trust by being accountable to the software we build.

Picture Yourself at Pega:

In this role, you will lead engineering team(s) that engage deeply in building core features of Pega Launchpad platform. The platform is cloud native i.e., multi-tenant, stateless, scalable, observable, seamlessly upgradable, highly performant and fault tolerant.   You will work to transform the platform by integrating GenAI capabilities at its core and enabling Vibe coding paradigm to build applications on it.

What You'll Do at Pega:

• Lead engineering team(s) to help achieve Launchpad product objectives.
• Understand the product and how teams are structured to develop it.
• Understand and follow processes used in Launchpad to help us deliver value quickly and efficiently.
• Set clear goals for your reportees so that they know how they can help achieve Launchpad objectives.
• Give continuous feedback to team members and guide them to grow.
• Keep team motivated and embrace changing priorities and guide them to multi-task as team.
• Lead the team by example.
• Represent the team in product level forums.
• Guide team to apply best engineering practices to build software.
• Motivate team to learn and embrace new software development paradigms like GenAI.
• Work with product managers to ensure team has a healthy backlog of work, which helps achieve product objectives.
• Work with architects and developers to ensure design and architecture used for features owned by your team enable rapid development and future enhancements, with quality that enables continuous deployment and performance that supports millions of users.
• Work with peer managers to improve processes and engineering practices we follow.
• Participate in and drive initiatives at product or company level.
• Work on developing your skills to meet expectations and stay relevant.

Who You Are:

You are an effective communicator and collaborator. You are an engineering manager who has experience in software development technologies and is passionate about exploring and applying this to help solve real business problems. You work closely with product management to translate the requirements into application features, helping own up the technical and architectural design of solutions, defining the quality and gating criteria of features while taking complete responsibility for the deliverables from the team.

What You've Accomplished:

• Over 12 years of experience in software development, with a strong background in enterprise-level, cloud native, multi-tenant software.
• 3+ years of experience in building compilers / interpreters / transpilers / intermediate language / JVM based language / code generators for a domain specific language to enable model-based programming.
• Experience working with ANTLR parser, and Java bytecode.
• Experienced in managing and leading two or more high-performing teams, fostering a collaborative and motivated work environment, with continuous learning habit.
• Consistently delivered high-quality solutions that align with client expectations and non-functional requirements (NFRs).
• Successfully managed internal/customer escalations, analyzing issues in real-time to ensure minimal impact on sprint deliverables.
• Demonstrated expertise in task prioritization and strategic assignment of responsibilities during changing priorities and escalations.
• Strong knowledge and hands on experience in building cloud native software and at applying GenAI technologies to improve productivity.
• Participated and motivated team members to participate in Hackathons and other innovation related events.
• Collaborated with managers to improve processes used and to build cross functional teams.

Pega Offers You:

• Analysts (Gartner, Forrester) acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

#Li-CK