Technical Support Engineer
Meet Our Team:
We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. User Experience and Product Experience is for both citizen and front-end developers, contains self-service improvements and new capabilities that will make user experience (UX) exceptional. Brings value and meaning to the user experience in client’s business processes. One can design and build applications with a robust user interface that remains responsive, intuitive, and meets all business needs.
Picture Yourself at Pega:
Technical Solutions Engineer (TSE) is a key technical role within Global Client Support (GCS) and the first point of contact for customers to address technical issues as well as work on escalated and/or technically challenging client issues. This position develops customer satisfaction and loyalty by providing superior support services for Pegasystems’ SaaS Products and Applications.
What You'll Do at Pega:
The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our client’s business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.
Who You Are:
- Experience with JavaScript UI frameworks (React, Vue, Angular, etc.)
- Troubleshooting and debugging experience would be an added advantage.
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment.
- Aptitude for quickly understanding complex technical issues, understand client’s end-to-end deployments, products and underlying architecture.
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict.
- Proven ability to interact directly with clients at all levels.
- Demonstrated effective oral and written communication skills, including poise in pressure situations.
- Strong decision making and problem-solving skills.
- Good oral and written communication skills, besides being a great team player.
- Added advantage debugging Mobile, accessibility, cross-browser issues.
- Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite
What You've Accomplished:
- Minimum of 2 years of experience in a Product Support/Development.
- Strong analytical and problem-solving skills.
- Strong understanding in Core Java/JEE skills.
- Knowledge on Databases (ex. Postgres, Oracle, MySql).
- Solid grasp of modern web architecture with expertise in HTML5, CSS3, JavaScript, jQuery, XML, Java
- In-depth knowledge of AJAX concepts, OOPS concepts.
- Ability to learn new technologies very quickly and resolve any problems involved in integrating new technologies with our in-service products.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
#LI-DM2
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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