Senior Manager, Software Engineering, 1:1 Operations & Insights
Meet Our Team:
Customer Decision Hub (CDH) is responsible for personalizing billions of customer interactions in real time for the largest organizations in the world. CDH is built on Pega Platform technology to provides an “always on” brain seamless integrating AI and business rules across all your channels. The CDH team builds and enhances this enterprise software solution for our clients. We are distributed around the world, with a large presence in India, the Netherlands, and the US.
Picture Yourself at Pega:
In this role, you’ll help us lead a team that will design, develop, implement, test, deploy, and operate the features and functionality that power Pega CDH. We are looking for a highly engaged, technically strong and collaborative individual with a positive attitude who wants to help us with achieving our goal – changing the way the world does marketing!
What You'll Do at Pega:
Technical Leadership:
- Provide technical direction and architectural oversight for Customer Decision Hub applications
- Drive best practices in software development, encouraging collaboration and knowledge sharing
Team Management:
- Lead and mentor a team of skilled developers, fostering a culture of excellence and continuous improvement
- Set clear goals and expectations for team members, conducting regular 1:1 coaching sessions
- Develop and execute growth plans for each team member, ensuring their professional development
- Quickly address performance issues and collaborate with leadership to resolve challenges
Product Development:
- Ensure high-quality deliverables that meet both technical standards and business requirements
- Collaborate with cross-functional teams to align product development with business objectives
Stakeholder Management:
- Communicate effectively with business teams, providing thought leadership and technical insights
- Collaborate with product owners and business analysts to translate requirements into technical solutions
- Present progress, challenges, and solutions to senior management
Who You Are:
You are an effective communicator and collaborator. You are a team lead/manager who has experience in software development technologies and is passionate about exploring and applying this to help solve real business problems. This person will be working closely with product management to translate the requirements into application features, helping own up the technical and architectural design of solutions, defining the quality and gating criteria of features while taking complete responsibility of the deliverables from the team.
What You've Accomplished:
- Over 10-15 years of experience in software development, with a strong background in enterprise-level, model-driven solutions. Consistently delivered high-quality solutions that align with client expectations and non-functional requirements (NFRs).
- Successfully managed high-stakes client escalations, analyzing issues in real-time to ensure minimal impact on sprint deliverables.
- Demonstrated expertise in task prioritization and strategic assignment of responsibilities during escalations.
- Experienced in managing and leading high-performing teams, fostering a collaborative and motivated work environment.
- As a Pega Certified Lead System Architect (PCLSA) / Pega Certified Senior System Architect (PCSSA), leveraged advanced Pega skills to architect and implement scalable, model-driven business solutions that support complex business objectives.
- Deep knowledge and hands-on experience in Pega Center-out business architecture, DX API, and advanced design/implementation, with a focus on complex use cases and efficient development practices.
- Proven track record of working in an agile/scrum environment, contributing to iterative development, cross-functional collaboration, and adaptable delivery timelines.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
#LI-SP
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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