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Senior Technical Writer

Job Category: Technical Documentation
Location: Poland - Krakow
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Meet Our Team:

Become part of our growing Technical Documentation team where you will partner with Product Owners and Engineering teams. The team you will be part of is focusing on creating documentation related to Pega Platform. 


Picture Yourself at Pega:

In this role you will write technical documentation to enable Pega users to solve critical business problems through our software. This content, in the form of online help, knowledgebase articles, and user guides, addresses the needs of different types of audience, including business users and technical implementers.


What You'll Do at Pega:

•    Design and implement comprehensive documentation solutions to support product releases.
•    Provide thought-leadership on the design and implementation of technical documentation solutions.
•    Evaluate Pega software products and provide feedback to improve internal functions and usability.
•    Become well-versed in the architecture, design, and implementation features of Pega software products.
•    Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team.

Who You Are:

You are an intelligent, motivated and collaborative individual with exceptional communication skills. You have proven experience in documenting complex software products and the ability to organize and present a range of technical material to a variety of audiences.
•    You have ability to think creatively and strategically.
•    An avid focus on achieving outcomes with an excellent attention to detail.
•    First-rate time management and organization skills.
•    Exceptional interpersonal skills and the ability to communicate, partner, and collaborate effectively.
•    A demonstrated dedication to considering things from the customer's perspective.
•    Experience creating outstanding user-focused documentation.
•    Aptitude to learn fast and a demonstrated ability to lead by example.

What You've Accomplished:

•    Bachelor’s degree or equivalent experience.
•    5+ years of relevant experience.
•    Excellent written and oral communication skills.
•    Demonstrable technical writing and editing skills; ability to explain complex concepts and processes clearly and effectively.
•    Ability to organize and present a range of technical material to a variety of audience.
•    Ability to independently manage a technical documentation project, including development and execution of a comprehensive documentation plan.
•    Demonstrated ability to adapt work methods in response to changing priorities.
•    Experience with DITA, oXygen XML and Drupal, also preferably with Wiki based platforms like MediaWiki.
•    Fluency in English.

Pega Offers You:

•    The world's most innovative organizations as reference-able clients.
•    Analyst acclaimed technology leadership in a massive emerging market.
•    A highly collaborative environment for the designing and development of new ideas and features.
•    An ever-changing business landscape that adapts, scales and performs.
•    Many opportunities of development - an extensive on-boarding training.
•    Attractive salary and benefits package (Medical Care, Group Insurance, Multisport Card, English lessons, and many more).
•    Working in a friendly atmosphere in an international environment with flexible working hours - in a very hi-tech new office with chillout and games rooms!
•    Feeling the power of social spirit - we support many team and sports initiatives.

Job ID: 20749

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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