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Renewals & Usage Validation Specialist

Job Category: Finance
Location: US - Massachusetts - Remote

Meet Our Team:

Renewals and usage telemetry are key pieces of the engine of any subscription business, and this role is firmly in the driver’s seat. In addition to help shape the renewal strategy for many accounts, this role is critical in coordinating the execution across Sales, Client Success, Business Officer, and Finance teams. You will also engage directly with clients as necessary to close renewals and maintain a high retention rate. Joining this growing team will also allow you to shape and improve our internal playbooks to achieve even greater results as we scale up the Renewals & Usage Validation function.

Picture Yourself at Pega:

As a Renewals & Usage Validation Specialist, not only are you responsible for mission-critical renewals and usage validation management operations, but also participate in Pega’s transition to an “as-a-Service” business model. Renewals & Usage Validation team members work day-to-day with Sales, Business Officers, Client Success, Finance teams, and our Clients to finalize renewals, analyze usage telemetry, manage the growing renewals book of business, and evangelize increasing renewals and usage data visibility throughout the company.

What You'll Do at Pega:

  • Engage with Sales, Business Officers, and Client Success to execute account renewal strategies, including saving any at-risk and late renewals.
  • Engage with Clients and internal/external technical teams to analyze usage data as needed.
  • Take initiative to remove friction from the buying process when assisting teams securing internal approvals and submitting offer packages to clients.
  • Research and report on renewals, churn, entitlements, and usage.
  • Ensure renewal data is accurately maintained in system of record.
  • Participate in cross-functional initiatives to create a more mature and effective Renewals & Usage Validation management system.
  • Support the continuous improvement of templates, playbooks, and workflow processes to improve license consumption measurement and our retention rates.
     

Who You Are:

You are just as happy picking up the phone to work with clients as you are diving deep into a trove of retention or usage telemetry data. You have a keen eye for detail when reviewing contract terms and can also step back to see the big picture to improve our strategy and processes for license consumption measurement and renewals processing. Familiar with the as-a-Service business model, you are keen to roll up your sleeves and contribute to a growing team within a growing organization. You have familiarity with SQL and have a strong willingness to develop new technical skills. Equal parts collaborator, problem-solver, and results-getter, you understand the importance of getting the right things done and doing things right.

What You've Accomplished:

  • 2+ year previous experience in account management, software renewals, renewals data, and analyzing software usage is preferred.
  • Must thrive in an environment of measurable performance management.
  • Must have the ability to elicit action from others and build relationships both internally and externally
  • Account planning experience and involvement in the alignment of sales, partner, legal, professional services, and client success around Renewal events.
     

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities 
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + Bonus incentive and Employee Equity in the company

#LI-SD2

Job ID: 20740

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