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Senior Technical Documentation Specialist

Job Category: Application Development
Location: India - Telangana - Hyderabad
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Meet Our Team:

The Technical Documentation team at Pega delivers product documentation in lock step with product releases. This team is accountable for content development, milestone reporting, delivery of high-quality documentation, and successful customer enablement for the specified products or areas of a product.

Picture Yourself at Pega:

The technical writer is responsible for authoring supporting technical documentation that describes a Pega application. This content, in the form of online knowledgebase articles, user guides, and context-sensitive product Help, must address the needs of multiple audiences, including business users and technical implementers, enabling them to fully utilize the technology to solve their business problems. The technical writer will work with stakeholders across the organization to determine a documentation plan and then execute on that plan by authoring and publishing well written, effective, and use-case based content.

What You'll Do at Pega:

  • Design and implement comprehensive documentation solutions, for your assigned product area, to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis and testing and content authoring and publication.
  • Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions.
  • Work directly with project stake-holders to achieve agreement that the proposed deliverables satisfy the required business needs.
  • Determine the best format (user guide, Help, knowledgebase article, and so on) to present information to support customer success
  • Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability
  • Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team and provide leadership to contribute to their successful implementation.

Who You Are:

The ideal candidate has demonstrable technical writing and editing skills with the ability to explain complex concepts and processes clearly and effectively. He/she can organize and present a range of technical material to a variety of audiences.

  • Bachelor’s degree or equivalent experience
  • 4+ years of relevant experience in Technical Writing
  • Experienced in DITA, topic-based writing, Online help
  • Hands-on experience with DITA/XML.
  • Demonstrable technical writing and editing skills; ability to explain complex concepts and processes clearly and effectively
  • Ability to organize and present a range of technical material to a variety of audiences
  • Knowledge of and experience with both print and online authoring tools
  • Ability to independently manage a technical documentation project, including development and execution of a comprehensive documentation plan
  • Proficiency with current technology-based tools and processes
  • Ability to complete assignments and meet deadlines
  • Demonstrated ability to adapt work methods in response to changing priorities

What You've Accomplished:

  • Bachelor’s Degree or equivalent experience
  • 4+ years of relevant experience
  • Familiarity with software development technologies
  • Hands-on experience with DITA/XML.
  • Demonstrable technical writing and editing skills; ability to explain complex concepts and processes clearly and effectively

Pega Offers You:

  • A rapidly growing yet well-established business
  • The world’s most innovative organizations as reference-able clients
  • Analyst acclaimed technology leadership in a massive emerging market
  • Ability to keep your technical and content development skills by learning and working with Pegasystems’ leading technology products, and by staying current with trends in adult learning education
Job ID: 15987

Inclusion and Diversity - Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accessibility – If you require accessibility assistance applying for open positions please contact

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