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Pega Events

RPA: Path to Transformation or Dead-End

  • July 13, 2022
  • 10:00 - 10:35 AM EDT | 4:00 - 4:35 PM CEST

Robotic Process Automation (RPA) has been touted as an enterprise transformation cure-all, but it often leaves fragmented experiences and frustrated customers in its wake.

In this webinar, featuring Forrester Principal Analyst, Dr. Bernhard Schaffrik, we’ll take a deeper look at RPA and how to bridge the gap between the data you have and the experiences you want your teams and your customers to have.

You’ll learn:

  • How to combine the right tools with the right strategy
  • What pitfalls may trip you up
  • How to drive efficiencies and change the way business gets done


Francis Carden

Vice President of Digital Automation & Robotics, Pegasystems

Francis Carden, VP. Intelligent Automation and Robotics, Pegasystems.  Francis was a founder of the RPA technology acquired by Pega in 2016 and a speaker, thought leader and evangelist on everything to do with “automation". Since joining Pega, Francis has been proactively involved in the core technology and marketing around the Intelligent Automation space, bringing together stories and insights across the globe. He is actively involved in Pega's leading Intelligent Automation platform which includes many of the latest advances in technology from Artificial Intelligence, Machine Learning, low-code, case management to end to end automation and Robotics. Francis has more than 30 years of experience running multinational technology companies and selling innovative technology all over the world.

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bernhard-schaffrik- headshot

Dr. Bernhard Schaffrik

Principal Analyst, Forrester

Bernhard’s research supports CIOs and technology leaders with their broader transformation challenges. His thought leadership provides guidance on how to manage technology-driven business models and how to drive sustainable technology innovation. Bernhard is a hands-on expert in emerging technologies such as robotic process automation (RPA), artificial intelligence (AI), the internet of things (IoT), and cloud computing. Bernhard has over 20 years of experience in technology management as an advisor, strategist, architect, and manager. Before joining Forrester, Bernhard held various tech management positions at Merck in Darmstadt, Germany.

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