Pega Robotic Automation

Expectation vs. reality: Three critical RPA mistakes

Session #1

  • April 23, 2019
  • 10:00 - 10:30 AM EDT

For many, the hype and optimism around robotic process automation (RPA) has hit a lull as the gap between expectation and reality emerges. Not all processes are fit for automation. It’s hard to know which bots to use, when. And scaling RPA is difficult.

If these realities pain your organization, don’t fear – there’s still a way to win with RPA. Join us to learn how to effectively deploy RPA, as we cover:

  • Where robotic automation is a good fit
  • Unattended vs. attended RPA
  • Critical questions to ask your RPA vendor
  • Why to shift from thinking about RPA to digital process automation (DPA)



Francis Carden

VP, Robotics and Transformation, Pegasystems

Francis Carden is one of the original founders of OpenSpan, a robotic automation and workforce intelligence company acquired by Pega in 2016. Francis is an active industry speaker and guest columnist, providing expertise in how to leverage automation to drive human capital optimization and enterprise transformation in the customer-facing areas of enterprise.

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Becky Blackwell

Director, Product Management, Robotics, Pegasystems

Becky is Director of Product Management for Robotics at Pega. Her work with automation tools started six years ago when she joined the OpenSpan team, a robotic automation and workforce intelligence company acquired by Pega in 2016. With a background in software development, Becky has been focused on robotic automation products and their integration with the Pega Platform since the acquisition.

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More from this series

Session 2 | Apr 24, 2019

RPA on its own isn’t transformational. It’s just one slice of a larger strategy.

Session 3 | Apr 25, 2019

Join us for a discussion about how business and IT can stop clashing and start collaborating.